PRIVACY POLICY

INTRODUCTION

Five Creative regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Five Creative users, and conforms to Internet privacy standards. Please take a moment to familiarize yourself with our privacy practices. If you have any questions or concerns regarding this statement, let us know at info@fivecreative.com.au.

COLLECTION OF INFORMATION

In order to use the Five Creative website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Five Creative is collected via correspondence from you or your company. This may be via the Telephone, Email, Mail, Fax or directly through our website.

USE OF COLLECTION INFORMATION

Any details collected from Five Creative customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

STORAGE OF COLLECTED INFORMATION

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

ACCESS TO COLLECTED INFORMATION

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@fivecreative.com.au.

COMMUNICATIONS

Five Creative uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@fivecreative.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

THIRD PARTIES

Five Creative may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Five Creative does not share any information with third parties for any unknown or unrelated uses.

LEGAL

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

LINKS

Links on the Five Creative site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of fivecreative.com.au.

CHANGES TO PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Five Creative SECURITY POLICY

Five Creative uses Stripe Payment Gateway for its online credit card transactions. Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe gateway are secured payments.
For more information about Stripe and online credit card payments, please visit https://stripe.com/us/privacy

Google Rating
5.0
Based on 21 + reviews
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Jaslike Kapoor
20 May, 2024
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Lou Coster
29 February, 2024

We had a great experience collaborating with Five Creative as our design partners for our new website. From the initial stages to the final delivery, their profound alignment with our energy and vision was evident. James, Ryan and the team exhibited outstanding expertise, delivering a website that aligns perfectly with our brand identity. The design is impressive, characterised by clean and sharp aesthetics. Five Creative's attention to detail and commitment to quality shine through in every aspect of the website. We are thrilled with the result and appreciate the team's responsiveness, creativity, and seamless collaboration throughout the entire process. Our new website was delivered on time and truly reflects the excellence and professionalism we aimed for. Five Creative are highly recommended for anyone seeking superior design services.

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Joseph Mrak
28 February, 2024

It has been a great experience working with you to create our new website. It looks amazing and will attract new customers to our business. Thank you for being so professional and caring. Kathy Constantinou - Makrete Building Solutions Pty Ltd

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Daniella Pozzolungo
22 December, 2023

We have worked with Megan, James and the team at Five Creative for several years now. They are great partners for our business, with exceptional quality of work, fantastic customer service and a deep understanding of strategy and what businesses truly need. I would highly recommend them for any business looking to strategically up-level their design and branding.

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Paolo Lavisci
1 September, 2023

Great experience: professional, friendly, and timely support for the website of our design competition.

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Max Alcorn
18 August, 2023

The team at five creative went above and beyond to help create our website. A friendly and incredibly professional outfit which covered all of our priorities and elaborated on them with incredible vision.

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Jen Dryburgh
21 May, 2023

Great service by James and team. Made things easy to understand and put measures in place for our team to upskill.

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Belinda Noble
13 October, 2022

I use Five Creative all the time for my corporate work, and I find them to be incredibly responsive; turnaround times are faster than other providers, and their prices are extremely competitive. Highly recommend.

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Charlo Carabott
19 September, 2022

Charlie, James and the team have been fantastic. There creative talent and ‘can do’ attitude is incredible. I did my research when looking for a creative agency and am super glad I chose Five Creative.

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Tim Riley
29 June, 2022

The team were great to work with. Super responsive and awesome can do attitude. Great value for money.

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Kaila Stiller
21 June, 2022

The team at Five Creative were extremely professional, efficient and lovely to work for! The website looks amazing and we would not hesitate in recommending the team to anyone looking at setting up a website.

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Bradlie Dover
20 June, 2022

The team at Five Creative are amazing! They helped my team get our website and blog together looking professional and clean, were open to having a dialogue around our feedback and have been consistently helpful with support post-launch. 10/10 would recommend.

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Samuel Dolling
25 May, 2022

I found Five Creative through a google search after our old web builders let us down. Through my role at a manufacturing company I had access to a sizeable budget and was seeking a premium website to suit a new product launch. Like many, Ryan and the team can talk the talk. But like so few, they truly can walk the walk. They are great at listening and guiding you to solutions amenable to your objectives and are very detail oriented. I will not hesitate to use them again in future roles and will absolutely be freely recommending them to anyone seeking a firm capable of high end work. I am so impressed with their work and will continue the look back fondly on the experience of working with them.

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Katherine Yerondais
11 June, 2020

Such a great experience working with James from Five Creatives. His communication was prompt and clear. His work was quick and professional as well as being super generous with his knowledge and the subtle tricks to help my website preform better. You can tell he really cares about my brand getting the optimum from their websites. Will definitely recommend his services to anyone.

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Kirstin Schneider
29 May, 2020

Five Creative are an amazing team. I am just over the moon with the brand and website they developed for me. Founders Charlie and James are super talented and lovely people. They care, they’re real and they deliver. What a combo! Don’t look further. You’ve found the best creative marketing team in town.

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Paul Stephen-Daly
30 March, 2020

James Baker at Five Creative Digital goes THE EXTRA MILE before, during and especially AFTER he has created your AMAZING web site. His attention to your brief is concise and accurate culminating in creating exactly what you requested, plus some exceedingly innovative extras you hadn’t thought about. Not only does he make sure your FRONT END impressively tells the story about your business, but most importantly, his attention to the BACK END is impeccable and ongoing, ensuring you get the HITS from prospective clientele/customers! I can’t recommend James services highly enough for those who are seeking a web developer and SEO to create and or enhance their presence on the world wide web. Paul Stephen-Daly: Originator & Creator of Melbourne’s Tram Restaurants.

I have only known James for a short period, but within the first 30-seconds of meeting him, I knew I could trust him implicitly for all matters relating to website development. He totally understood the needs of my businesses and from day one was transparent, extremely efficient, clear and concise, flexible and adaptable and who delivered all my needs in a timely fashion. James is thorough, professional and has successfully managed to increase the presence of my two businesses for the world to see. You can trust James implicitly to deliver all your needs in a timely manner, even only having known James for a short period and having my businesses to adapt to an online approach, James stepped up to the plate to ensure I was one step-ahead, enabling me to deliver my services on a ‘Remote Basis’, essential now during these challenging and unforgiving times. James understands it all, he is an upright, trustworthy individual with a pleasing manner who is conscientious, hard-working and who applies himself with great determination to anything he undertakes, and who holds a genuine desire to help businesses succeed. I have no hesitation in recommending James highly for businesses out there especially in these troubled times, who requires a highly principled, dependable and hardworking professional. Thank you, James, I would have been lost without your expertise and more importantly your heart-warming approach to ensure the needs of my businesses were fulfilled. Liv x 🌷😉🕊🕯🙏👒☘️ (Celebrant & Counsellor)

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Edwin Bostock
16 August, 2019

Charlie and James helped create our logo(s), website, and marketing material. They managed to take our simple idea's and create a brilliant design that was much better than we could ever think of! Great team, great service, and we will continue to use their services well into the future.

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Jonathon Tucker
14 August, 2019

I went to Charlie with an idea for a design for a polo shirt, and he used his creativity and experience to create an amazing design!! He then managed the printing of the shirts and delivered them to my door so we had them on time!! Very impressed and I would highly recommend!!

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Cameron G
28 November, 2018

We are extremely pleased with Five Creative's brand development strategy and website development services. Five Creative make excellent custom built websites at an affordable price. Would recommend!

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Focus Search
4 May, 2017

Beautiful design and efficient and fast development. Custom wordpress experts.

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Contact

Melbourne Phone: (03) 9826 2174
Email: info@fivecreative.com.au

Level 1 / 592 Chapel Street
South Yarra, Melbourne 3141
Australia

Our entrance is at the rear of the building, via Forster Street.
We made a Map in case you get lost.

Mornington Peninsula Phone: (03) 9826 2174
Email: studio@fivecreative.com.au

1/1012 Mornington-Flinders Rd
Red Hill, Victoria 3937
Australia

Visits by appointment

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