WEBSITE SUPPORT + SECURITY PACKAGES

 

Providing the support of a digital team for a fraction of the cost

After years of servicing clients and understanding their website needs, Five Creative has developed 4 website support and security packages that meet the requirements of businesses big and small. 

WORDPRESS THEME + PLUGIN UPDATES

Up-to-date website software is paramount to the security and performance of every WordPress website. All of Five Creative’s Website Support & Security packages include updating all your websites plugins and themes so you never have to worry about it.

Any bugs or glitches found by our clients will also be fixed as part of our commitment to our clients. 

This service is included in all of our packages.

MALWARE SECURITY PROTECTION

Behind every website created by Five Creative is an ironclad approach to security.

Our security practices include server hardening scans, firewall protection, weekly backups, monthly software updates and our promise to the client to resolve any issue that may arise in a timely manner.

As we believe that a secure website is paramount this service is included in all of our packages.

PRIORITY PHONE + EMAIL SUPPORT

Jump the queue and know that one of our expert support team will be available to respond to your query within 24 hours. 

Not sure how to resize that image for your website, or can’t remember how to enter new content? We’re here to help.

All of our Starter, Professional and Premium packages offer priority phone and email support.

PRIORITY WEBSITE TWEAKS + CHANGES

We get it, websites are an ever-evolving beast. The information and offers housed within them is constantly changing and sometimes it’s easier to have an expert make these changes for you. 

Let us do it for you so you can focus on what you do best. 

All of our Starter, Professional and Premium packages include allocated hours for website tweaks and changes.

CHOOSE YOUR PLAN

Our packages range from the Essentials Package through to the Premium Package. 

The Essentials Package offers an entry level of care, ensuring that WordPress updates, website backups and malware protection is kept up-to-date. It’s the must have package for all businesses to ensure peace of mind. 

The Starter, Professional and Premium packages each include an additional allocation of hours to be used towards support or website tweaks and changes. 

Priority service and a discounted pricing structure is offered to clients who are signed up to our Website Support and Security Packages. Once allocated support hours are exceeded you will be charged at our standard rate of $150 + GST per hour.

ESSENTIALS

Minimum Package
$ 150 + GST Per Month
  • Monthly WordPress core updates
  • Monthly Plugin Updates
  • Weekly Backups (stored externally for 30 days)
  • Malware Scans 24/7 Security Monitoring
  • Monthly report
Required

STARTER

(2 hours support/updates)
$ 300 + GST Per Month
  • Monthly WordPress core updates
  • Monthly Plugin Updates
  • Weekly Backups (stored externally for 30 days)
  • Malware Scans 24/7 Security Monitoring
  • Monthly report
  • Content and website updates
  • Ongoing site speed optimisation
  • Phone and email support

PROFESSIONAL

(5 hours support/updates)
$ 700 + GST Per Month
  • Monthly WordPress core updates
  • Monthly Plugin Updates
  • Weekly Backups (stored externally for 30 days)
  • Malware Scans 24/7 Security Monitoring
  • Monthly report
  • Content and website updates
  • Ongoing site speed optimisation
  • Phone and email support
  • Bi-Annual Website Strategy Review + Consultation

PREMIUM

(10 hours support/updates)
$ 1300 + GST Per Month
  • Monthly WordPress core updates
  • Monthly Plugin Updates
  • Weekly Backups (stored externally for 30 days)
  • Malware Scans 24/7 Security Monitoring
  • Monthly report
  • Content and website updates
  • Ongoing site speed optimisation
  • Phone and email support
  • Quarterly Website Strategy Review + Consultation

GET IN TOUCH

Ready to sign up to one of our packages? Or just want to know more about what Five Creative Digital can do for your website? Get in touch with us today.  

Phone: +61 (0) 3 9826 2174

Email: digital@fivecreative.com.au 

Website: fivecreative.com.au

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Contact

Melbourne Phone: (03) 9826 2174
Email: info@fivecreative.com.au

Level 1 / 592 Chapel Street
South Yarra, Melbourne 3141
Australia

Our entrance is at the rear of the building, via Forster Street.
We made a Map in case you get lost.

Mornington Peninsula Phone: (03) 9826 2174
Email: studio@fivecreative.com.au

1/1012 Mornington-Flinders Rd
Red Hill, Victoria 3937
Australia

Visits by appointment

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