Safeguard against security threats and give your users confidence in your brand.
Websites are no longer a set and forget part of your business. As technology evolves and new security risks are identified, the software that supports your website needs to be updated to ensure your site remains secure and safe for users and visible to search engines like Google.
Your website is a crucial part of your business and therefore requires extra care to make sure it continues to perform all of its functions. Just like your smartphone needs updating and optimising, so too does your website.
In the past, we have performed updates on an ad-hoc basis, or our clients have managed these updates themselves. Neither scenario is ideal as without monthly maintenance and ongoing upgrades to plugins your website cannot perform at its best.
To ensure the ongoing maintenance of your website we have developed a series of Website Care Plans. Not all levels of care will be required for all websites, but at a minimum, we strongly recommend opting into our base-level Care Plan to ensure you have a website that is in optimum condition at all times.
Monthly update to all of your website's software (WordPress core files and plugins). This ensures your website is operating at its optimum level and on the latest version available at all times.
Daily backups of your website and database files and storage on our secure offsite servers. So if anything goes wrong, we can restore it.
Daily security and malware scans to identify any potential threats to the site.
Uptime monitoring to make sure the site is actually online and available to use at all times.
Smart Firewall (including Brute Force Attack Prevention), automatic site hardening, and login protection to protect your site from any malicious online attacks.
Email alerts and monthly reporting to keep you in the loop.
Our Website Care Plans include the following services on a daily, weekly and monthly basis:
Our Website Care Plans only look after the software and security updates required for your website. They do not include amendments to the look and feel of your website, or any content updates.
We find that many of our clients also require ongoing assistance with the front-end of their website so we have also developed our Management Plans as an add-on service.
We are an agency partner with Kinsta Hosting who offer unmatched performance, reliability, security and support.
Coupled with a Care or Management plan, our Managed Cloud Hosting Platform allows you to focus on your business and avoid all the web hosting hassles.
Our agency partnership with Kinsta gives us access to premium support and a faster, more powerful hosting platform from which your website directly benefits.
Hosting costs are $50 + GST, per month. Charged annually.
Our Care Plans ensure the ongoing maintenance of your website and protects against malware attacks by keeping all software updates up to date to keep your website in optimum condition.
Our Care Plans ensure your website is running at its best and keep WordPress and all plugins updated, store regular backups, and assist with additional preventative maintenance including; virus scanning, firewalls, and ongoing security monitoring. This gives you peace of mind that all software is up to date, secure against any unwelcome attacks and that your website is actually online and operational for your customers and users.
Requests are submitted via email which are reviewed and you are informed of the time to complete the task. Time is allocated in 30-minute increments.
The monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not roll over each month.
Our clients on Management Plans are placed in a priority queue and updates are made within 72 hours. We understand that urgent updates are sometimes required and we can get these done within 24 hours.
The whole purpose of our Care Plan is preventative care. However, in the case your website is compromised or breaks we assist to get you back online with minimal delays by identifying the problem or recovering a recent backup. We cannot promise your website will not be hacked, but we can promise we will do everything we can to prevent it.
Content update requests and small design improvements are the most common requests however, anything that can fit into your monthly support time is free game. Some of our clients use their time for digital marketing consulting, others for further training. We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.
If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. However, many times we will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for time exceeded at our current support rate of $165/hr + GST.
We accept all major credit/debit cards via Stripe payment. We prefer that all payments for plans are made with our autopay functionality. If you prefer to pay by Bank Transfer we can organise for a yearly invoice to be generated.
Yes, we don’t lock you into any ongoing contracts. You can request a cancellation at any time via email to digital@fivecreative.com.au and we will cancel your plan within 30 days.
All our plans are completely optional, however, we strongly advise a minimum of the Care Plan.
If you are not on a plan we are happy to offer support or perform updates to your website at our standard hourly rate of $165 + GST with a minimum charge of 1 hour.
Please note, priority is given to our clients who are on our Management and Care Plans.
Ready to sign up to one of our packages? Or just want to know more about what Five Creative Digital can do for your website? Get in touch with us today.
James and the team create amazing, high-quality and functional websites. They don't just create websites that appear aesthetically appealing but consider all areas such as how visitors will use and interact with the site. They also place a strong emphasis on generating a high conversion rate. Five Creative are an incredible team and I can't sing them enough praises.
I use Five Creative all the time for my corporate work, and I find them to be incredibly responsive; turnaround times are faster than other providers, and their prices are extremely competitive. Highly recommend.
Charlie, James and the team have been fantastic. There creative talent and ‘can do’ attitude is incredible. I did my research when looking for a creative agency and am super glad I chose Five Creative.
The team were great to work with. Super responsive and awesome can do attitude. Great value for money.
The team at Five Creative were extremely professional, efficient and lovely to work for! The website looks amazing and we would not hesitate in recommending the team to anyone looking at setting up a website.
The team at Five Creative are amazing! They helped my team get our website and blog together looking professional and clean, were open to having a dialogue around our feedback and have been consistently helpful with support post-launch. 10/10 would recommend.
James, Ryan and the team at Five Creative were amazing developing our new website. Our website looks incredible and they were very patient with any changes. I would highly recommend Five Creative for website design and development.
I found Five Creative through a google search after our old web builders let us down. Through my role at a manufacturing company I had access to a sizeable budget and was seeking a premium website to suit a new product launch. Like many, Ryan and the team can talk the talk. But like so few, they truly can walk the walk. They are great at listening and guiding you to solutions amenable to your objectives and are very detail oriented. I will not hesitate to use them again in future roles and will absolutely be freely recommending them to anyone seeking a firm capable of high end work. I am so impressed with their work and will continue the look back fondly on the experience of working with them.
Such a great experience working with James from Five Creatives. His communication was prompt and clear. His work was quick and professional as well as being super generous with his knowledge and the subtle tricks to help my website preform better. You can tell he really cares about my brand getting the optimum from their websites. Will definitely recommend his services to anyone.
Five Creative are an amazing team. I am just over the moon with the brand and website they developed for me. Founders Charlie and James are super talented and lovely people. They care, they’re real and they deliver. What a combo! Don’t look further. You’ve found the best creative marketing team in town.
James Baker at Five Creative Digital goes THE EXTRA MILE before, during and especially AFTER he has created your AMAZING web site. His attention to your brief is concise and accurate culminating in creating exactly what you requested, plus some exceedingly innovative extras you hadn’t thought about. Not only does he make sure your FRONT END impressively tells the story about your business, but most importantly, his attention to the BACK END is impeccable and ongoing, ensuring you get the HITS from prospective clientele/customers! I can’t recommend James services highly enough for those who are seeking a web developer and SEO to create and or enhance their presence on the world wide web. Paul Stephen-Daly: Originator & Creator of Melbourne’s Tram Restaurants.
I have only known James for a short period, but within the first 30-seconds of meeting him, I knew I could trust him implicitly for all matters relating to website development. He totally understood the needs of my businesses and from day one was transparent, extremely efficient, clear and concise, flexible and adaptable and who delivered all my needs in a timely fashion. James is thorough, professional and has successfully managed to increase the presence of my two businesses for the world to see. You can trust James implicitly to deliver all your needs in a timely manner, even only having known James for a short period and having my businesses to adapt to an online approach, James stepped up to the plate to ensure I was one step-ahead, enabling me to deliver my services on a ‘Remote Basis’, essential now during these challenging and unforgiving times. James understands it all, he is an upright, trustworthy individual with a pleasing manner who is conscientious, hard-working and who applies himself with great determination to anything he undertakes, and who holds a genuine desire to help businesses succeed. I have no hesitation in recommending James highly for businesses out there especially in these troubled times, who requires a highly principled, dependable and hardworking professional. Thank you, James, I would have been lost without your expertise and more importantly your heart-warming approach to ensure the needs of my businesses were fulfilled. Liv x 🌷😉🕊🕯🙏👒☘️ (Celebrant & Counsellor)
Over the last 15 years working in the digital marketing space, I have worked with many website developers on a vast array of projects, each with their challenges and complexities. For a website to be successful online, it must have a quality code foundation, which can only be achieved by a high-quality developer. James and his team at Five Creative have been my trusted go-to guys for all my client and business website development for over 5 years. The primary reason I use Five Creative for all my development is simple... I don't have to worry about development anymore! They are the real deal, following a best practices approach to each phase of the development workflow, writing valid code that is performance optimised. What I love about Five Creative is that they get website projects completed on spec, on time the first time around. Can not ask for anything more. Highly recommend.
Charlie and James helped create our logo(s), website, and marketing material. They managed to take our simple idea's and create a brilliant design that was much better than we could ever think of! Great team, great service, and we will continue to use their services well into the future.
I went to Charlie with an idea for a design for a polo shirt, and he used his creativity and experience to create an amazing design!! He then managed the printing of the shirts and delivered them to my door so we had them on time!! Very impressed and I would highly recommend!!
We are extremely pleased with Five Creative's brand development strategy and website development services. Five Creative make excellent custom built websites at an affordable price. Would recommend!
Beautiful design and efficient and fast development. Custom wordpress experts.
Melbourne
Phone: (03) 9826 2174
Email: info@fivecreative.com.au
Level 1 / 592 Chapel Street
South Yarra, Melbourne 3141
Australia
Our entrance is at the rear of the building, via Forster Street.
We made a Map in case you get lost.
Mornington Peninsula
Phone: (03) 9826 2174
Email: studio@fivecreative.com.au
1/1012 Mornington-Flinders Rd
Red Hill, Victoria 3937
Australia
Visits by appointment
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